EC Initiates Digital Queue Management To Dwindle Congestion At Registration Centres

As the country successfully progresses into another phase of the Voters Registration exercise, the Electoral Commission has noted with much satisfaction the massive improvement in the observation of social distancing protocols across all registration centres in the country.

Compiling a Voters Register to ensure credible elections while at the same time working to keep citizens safe from the COVID-19 outbreak are both crucial objectives that can be effectively balanced using innovative systems.


The Electoral Commission is, therefore, introducing an additional technology tool for the ongoing registration exercise, the upcoming exhibition of the Voters Register and potentially for future elections, with the goal of further promoting compliance with social distancing rules.

The new digital system will enable prospective applicants to book a slot in a PRIORITY QUEUE from the comfort of their homes.

Following approval by the national COVID-19 management authorities, the national COVID-19 Tracking system has been confirmed as the channel for the new technology tool.

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To book a PRIORITY QUEUE slot before visiting your local registration centre:

i. Dial *769#

ii. Select option 3 (event management),

iii. Choose option 1 to “check in to event or venue”

iv. Enter your registration centre code and wait for a text message with details of a slot in the priority queue at your local registration centre.


The strategy is to reduce the number of people that visit the registration centres at any given time. While applicants have an alternative to use the current manual chit system, the EC encourages applicants to go digital.

The Commission is hopeful that this new approach will help decongest the registration centres for the safety of both its Officials and applicants.

It must be noted, however, that social distancing does not replace the use of masks and sanitizers.

All protocols put in place by the national COVID-19 steering team, work in tandem to provide the greatest safety for all.

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Applicants with smartphone access can visit to register for an account and follow the prompts for event registration to book a priority spot just in the same way that the USSD option works.

Applicants can also search for the registration centre codes on the same PanaBIOS platform.

Plans are far advanced making it possible for registration centre codes to be obtainable from the national COVID-19 hotline, 311, the EC’s website and through media publication.

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