ECG using digital projects to enhance Service delivery

The Managing Director of the Electricity Company of Ghana (ECG), Mr. Kwame Agyemang-Budu said ECG now uses four major modernized projects in its delivery of service to its customers. This he disclosed during the opening ceremony of the new district Office at Juapong.

He said the use of modernization tools is part of the government’s digital agenda. 

He noted that the four projects were the Enterprise Resource Planning (ERP), Meter Management System (MMS), Geographic Information System (GIS), and Outage Management System.

Mr. Agyemang-Budu said the Enterprise Resource Planning is a system designed to enhance ECG’s business processes and drive efficiency in its operations to enable them to serve their customer well.

According to him, the most recent one, the Metre Management System, is designed to collate the various metering systems onto a single platform for easy monitoring and management.

The third modernized technology in place, the Geographic Information System, is used in managing the assets of infrastructure companies and utility services providers, which has the benefit of helping in system planning and asset management.

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Mr. Agyeman-Budu indicated that the Outage Management System, on its part, is used by the ECG to quickly locate faults in the network and rectify them speedily to prevent further damages and enhance supply availability and reliability.

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These he said are to mention but a few of digital projects ECG uses to serve the Ghanaian community with electricity services to support the various sectors where electricity is needed or utilized.

He added that to ensure accuracy in its delivery, consumers must learn to communicate their needs to ECG saying; “I must state that, by the nature of the electricity distribution business everywhere in the world, electrical faults and billing anomalies do occur from time to time.

“That is why ECG has Faults gangs who work around the clock, day and night, 24/7 to ensure that lights are on and faults are rectified as and when they occur.”

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