Ghana Chamber of Telecommunications institutes warning systems to curb mobile money fraud

With mobile money services evolving, fraudsters continue to find ways to breach the upgraded security measures. The Ghana Chamber of Telecommunication has therefore issued warning systems to identify and put an end to these mobile money frauds.

Incidents of identity theft through SIM swapping, promotional and social engineering scams top the reports of fraud. For many users, this has brought about huge economic losses.

As of now, the Ghana Chamber of Telecommunications has received over 35,000 complaints of fraud. This has led to the blockage of about 28,000 devices and over 17,000 IDs have been blacklisted. 

Players in the informal sector are mostly at the mercy of these fraudsters with very elites being victims.

On World Consumer Rights Day, the Chamber raised awareness on consumer fraud under the theme: “Fair Digital Finance”

“Mobile money services in Ghana are secured. But the challenge has always been our cyber hygiene. Our call is that you do not disclose your passwords or pins to anyone,” CEO, Ken Ashigbey said.


He continued, “You will observe that there are mistakes even in the messages they send. It isn’t that they do not know how to spell. They deliberately do it to beat artificial intelligence. But they always become unsuccessful and get blocked”.

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A fraud control dashboard has been implemented to track and block perpetrators of this mobile money fraud.

“Numbers that are reported to have consistently perpetuated fraudulent acts get blocked. When it is reported to the dashboard, the number, as well as the device, is blocked on all networks.

If you suspect any scam or fraudulent number, kindly call 419 and report the number. It will be investigated as soon as possible,” he said. 

Madam Adwoa Afrakomaa Baah-Obeng, the Senior Manager of MTN Ghana’s Branch Network Services for the Northern Sector also added her voice and cautioned consumers to be extra diligent in their transactions. 

“You do not hand over your phone to a vendor to assist you to enter your pin. Officials of MTN will never call you to give out your mobile money pin, for an award. MTN only calls with this official number (0244300000)

“Double check before you do any transaction. Ensure that you count your money carefully before leaving any vendor,” she cautioned.

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The event was organized in collaboration with the Bank of Ghana, National Communications Authority, Ghana Revenue Authority, Ministry of Communication and Digitalization, Consumer Advocacy Centre, and the Consumer Protection Agency.

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