Ghana Has A Good Business Outsourcing Environment

Mr. David Ofori, Head of Operations, Ghana Digital Centers Limited, says Ghana has a good Business Process Outsourcing (BPO) climate because of political steadiness, human resources, and economy.

He said at present BPO cost in Ghana was 60 to 70 percent lower than in source markets and the country’s structure makes it positive.

Mr. Ofori talking at the launch of a two-day Tech Entrepreneurs Forum in Accra said telecom offices – Ghana’s ICT area was high by local principles and around 80% of the populace lives inside access of a GSM voice signal.

The occasion was on the theme: “Remote IT Service Delivery: Challenges and Opportunities in Africa. “

The gathering coordinated by the Institute of ICT Professionals Ghana (IIPGH) and its accomplices is to handle issues concerning difficulties and opportunities in remote IT service delivery and BPO.

It brought specialists and organizations that give network access, of pro-space for remote work, innovation center points/parks, BPO service providers, and offshore IT administrations to assist with molding the discussions in the remote service delivery space for innovation business people and graduates.


Mr. Ofori said remote working had become a piece of the ‘new normal’ for the enormous enterprises, SMEs, and even government establishments and organizations.

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He said the different types of remote working plans that were set up in light of COVID-19 were probably going to go on for a long time to come.

The Head of Operations expressed that going ahead, outsourcing plans are expected to incorporate suitable data, information security arrangements, and the electronic checking of the result of people.

He said the customary spotlight on actual access control to get locales would have to move to incorporate coherent security components, for example, electronic access and specialized controls to forestall exfiltration of data to private frameworks.

He said organizations had plans to gather gadgets in the nation, involving Ghana as a passageway to the African Continent because of the African Continental Free Trade Area.

“It will serve as knowledge transfer for the continent,” he added.

Mr. Mike Loose, the International Management Advisor, AFOS Foundation, said they were as of now executing the project in the country.

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He said this was an ICT project by the Special Initiative on Training and Job Creation, supported by the German Federal Ministry for Economic Cooperation and Development (BMZ).

He said as a component of the project’s targets, ICT-related capacity-building programs were coordinated in collaboration with the IIPGH and partners from the ICT business in Ghana and beyond.

Mr. Loose said these projects look at employment opportunities for youngsters and how to open practical positions in significant arising technological knowledge regions.

Mr. David Gowu, the Executive Director of IIPGH, said the discussion was to give a networking stage to corporate associations, SMEs, and start-up associations to showcase their goods and services.

He said it was to make a stage for a joint effort between tech business visionaries inside the ecosystem to interface and collaborate for service delivery and client experience.

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