Government To Introduce Consumer Protection Law – Minister

The government has plans underway to acquaint regulations and a strategy to safeguard customers, particularly those in the Information, Communication, and Technological space, Mrs. Ursula Owusu-Ekuful Minister for Communication and Digitalisation, has said.

She said plans were in progress to establish consumer security regulation in the country to guarantee that consumers of innovation were sufficiently safeguarded.

Talking at buyers gathering on media communications administrations coordinated by the National Communications Authority in Kumasi, she said Government was resolved to guarantee that there was mental soundness in the telecom climate.

This, she said would assist with advancing endorser information assurance and uprightness.

The gathering, which was on the subject,“Ensuring a Safe and Secured Communications Environment for Consumers” was to empower purchasers and endorsers to air their views and have them tended to by administrators in the media transmission area.

Mrs. Owusu-Ekuful said as of now, over 12 million Ghanaians have registered their Ghana Cards with their SIM cards.


This, as per her, was an obvious sign that much more Ghanaians have currently grasped the intensity of the activity. She prompted customers, that they reserved the privilege to look for reviews assuming they were discontent with the services they had bought into.

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The Minister said as a feature of endeavors by the government to give further developed consumer experience, the national roaming service which permits telephones to consequently associate with mobile organizations with the best nature of administration in any space had been laid out.

Mrs. Owusu – Ekuful urged general society to utilize innovation in light of the fact that the interest of the purchasers would be securely safeguarded.

Mr. Joe Anokye, Director-General of the National Communications Authority (NCA), encouraged people, in general, to register their SIM cards to help with building a strong framework and help in the examination of cybercrimes.

He said the NCA would attempt to guarantee that service providers followed through on their commitments and offer productive types of assistance.

Mr. Kofi Darko Asiedu, Assistant Coordinating Director of the Ashanti Regional Coordinating Council, encouraged NCA to divert consideration towards purchaser assurance and battle bothersome and unjustifiable exchanging rehearses.

They should likewise discourse and fabricate agreement on basic issues in the correspondence business.

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Shoppers at the discussion requested further developed client administrations to meet the singular requirements of customers.

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