How to Make a Claim on MTN aYo Insurance

In a world full of uncertainties and unforeseen circumstances, there is always the need to have an insurance package that keeps you in mind for your needs. There are over a dozen insurance packages in Ghana but not all of them are able to meet the needs of their policyholders.

Among these insurance policies, one of the most popular packages is the MTN aYo Insurance. MTN aYo Insurance provides its users with fast, convenient, and easy insurance right on their mobile phones. With this insurance policy, users enjoy hospital and life insurance cover through airtime deduction (Recharge with care) or when you send Mobile Money (MoMo) to your family or loved ones (Send with care).

Apart from the aYo Insurance being fast and convenient, it also allows its policyholders to make claims on their mobile phones without having to visit any MTN office. In this article, I am going to guide you through all the steps on how to make a claim in MTN aYo insurance.

Things You Need To Know About MTN aYo Insurance

MTN aYo Insurance is one of the fewer mobile insurance policies in Ghana. But before we jump into the details on how to make your claim on MTN aYo, there are some things must know.

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  • With the aYo Send with Care, you get up to GHS 30,000 as hospital and life insurance cover for yourself, and up to GHS 3,000 life cover for the family member. The term or duration of this policy is 120 days.
  • With the aYo Recharge with Care, you get up to GHS 120 per night as hospital cover upon admission due to illness or accident and up to GHS 6,000 life cover for yourself plus one family member upon demise.
  • Subscribers between the ages of 18 years and 65 years can sign up to Recharge with Care and the term or duration of the policy is 30 days renewable. Once any life assured turns 70 years, the policy terminates.
  • Only active MTN users can register for the MTN aYo insurance policy.
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How To Make A Claim on MTN aYo Insurance

There are two (2) main ways you can file for a claim on MTN aYo Insurance. You can make a claim online or via USSD.

How To Make a Claim on MTN aYo Insurance via Online

  1. Visit ayo.com.gh on your browser
  2. Click on the three (3) horizontal lines in the left upper corner
  3. Select Initiate a claim
  4. Choose whether you want to initiate the claim for yourself by selecting MySelf or initiate the claim for another person by selecting Another Person
  5. Log in with your mobile number and PIN or click on No username and PIN (if you don’t have any)
  6. Enter your name and the required information
  7. Provide the required documents. (Evidence of death when making a death claim or evidence of hospitalization when making a hospitalization claim) and submit
  8. Your documents will be reviewed and if you meet the requirements, your claim will be sent to you via mobile money (MoMo).
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How To Make a Claim on MTN aYo Insurance via USSD

  1. Dial *296# on your phone
  2. Follow the onscreen prompts and enter the required details
  3. Provide the required documents. (Evidence of death when making a death claim or evidence of hospitalization when making a hospitalization claim)
  4. You can provide the documents by sending them on WhatsApp to 0555948648
  5. Your documents will be reviewed and if you meet the requirements, your claim will be sent to you via mobile money (MoMo).

Conclusion

As the saying goes, “no one knows tomorrow” therefore, having a trusted insurance policy is very necessary and important. But not all the insurance policies are the same, as some of them require you to make a claim in-person, MTN aYo allows users to file for a claim on their phones without having to visit any MTN office.

Unfortunately, non-MTN users cannot use the MTN aYo insurance therefore if you wish to use aYo, then you must buy and register an MTN SIM card today and enjoy all the benefits that come with it. MTN is one of the biggest telecommunication networks in Ghana and as a result, by registering for insurance with them you can rest assured that your money is safe and sound.

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How do I get my aYo money?

Before you can get your money, you must file or make a claim to aYo. Through this process, you will be asked to add the required documents. Once your documents are accurate, your money will be sent to you via SMS.

Is MTN aYo real?

Yes, MTN aYo insurance is real and many people have benefited from it. To verify, you can visit the MTN Ghana website to read more.

What is aYo policy?

The policy is what you or your beneficiary will get in case of an unforeseen circumstances.

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