Inaccessibility Of Ghana Card Impending SIM Re-registration – MTN

Telecommunications goliath, MTN Ghana has communicated worry over the powerlessness of their clients to get their Ghana cards to a smooth SIM re-registration.

This was made known by Chief Executive Officer of MTN Ghana, Selorm Adadevoh, on Monday, June 20, 2022, while tending to journalists and partners at the MTN Stakeholder and Media Forum which took place online.

As indicated by the MTN CEO, with only five weeks to the furthest limit of the SIM card re-registration, the issue pending between the telcos and clients is the inaccessibility of the Ghana card.

He said that his office is collaborating with the government or the National Identification Authority (NIA) to assist with overcoming any barrier that has emerged in the giving of the Ghana cards.

“There’s the challenge with how many of our customers have the National ID card. And that’s an area we’re looking at; how we can support the NIA to make sure customers can get the cards to do the registration. We’re doing some partnerships with the NIA so that those who don’t have the ID cards, especially those in remote areas, to help them get the card so we can facilitate the process for them.”

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The process for phone clients to re-register their SIM cards utilizing biometrics has kept on bringing up concerns upsetting Ghanaians all the while.


It seems the fundamental concern is about slowness in the issuance of the Ghana Card which is the sole ID report expected to traverse the activity.

The biometric SIM re-registration began in October 2021 and is supposed to end on July 31 after a delay from the previous date of March 31.

One more issue the MTN CEO addressed during his show was fiber cuts.

Mr. Adadevoh noticed that one of MTN’s greatest difficulties was managing fiber cuts.

He said the organization encountered a sum of 939 fiber cuts in the initial five months of 2022, contrasted with 819 same periods in 2021.

As per the CEO, the principal guilty parties in the fiber cuts are contractors and developers, adding that such cuts impacted something like 11% of traffic on MTN over the period.

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