MTN adopts strategies to re-register several millions of customers

MTN Ghana, looking at the long queues for SIM registration says it has developed strategies to ease the stress and be able to re-register millions of its customers in the ongoing SIM card re-registration exercise.

Since the SIM re-registration began, there has been long queues at their service centres so the company it will be relegating registration centres to institutions, markets and others.

In a virtual forum, Mr Samuel Bartels, Senior Manager in charge of Regulatory Affairs, said the company is working around the clock to meet the government’s deadline of 31st March, 2022.

”We give regular feedback to the regulator on these challenges and we have documented all the feedback but we cannot do anything outside of their directive.”

”It is important for the public to know that the bio data we are collecting is not sitting with us. It is for the state. We are only doing what we have been directed to do”, he pointed out.

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He further said MTN including other telecommunication operators were unable to involve their agents in this current exercise due to the incompatibility of the app with many handheld devices. This he said is their major setback.


“During the previous SIM registration, our agents were able to help because the process did not involve any such app but this time we could acquire a limited number of compliant devices for some agents but not all”.

He however assured Ghanaians that despite the challenges, MTN Ghana is doing its possible best to run at least 200 registration points across the country to curb the long queues.

Since the beginning of the week, several subscribers have been queuing for several hours at the service centers to re-register their SIM Cards.

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