MTN Ghana has a whole lot of shortcodes for services in Ghana. For a lot of people, it’s just experimentation to try out which services work or which ones are nice.
The majority of people are mostly unimpressed with some of these services but are also unable to unsubscribe from them. Note that before now, the easiest way to stop a service was to send “STOP” to the shortcode that the service delivered messages or alerts on.
There comes a problem, however – more often than not, unsubscribing or stopping a service does not seem to work. Sending stop to the shortcode does not give any feedback, and hence there are no results. And there is also the issue of receiving messages from real sender IDs and not shortcodes. In this way, users find it difficult to stop services.
— MTN Ghana (@MTNGhana) March 21, 2018
I have personally tried several times to unsubscribe from some services but failed. What’s more? The long waiting time to speak to an MTN agent via the call centre is something that puts me off. For me, it’s a joy that the MTN Content Manager is here, and it comes with a shortcode that is not so easy to remember, after all, that’s why there are shortcodes!
What does the MTN Content Manager do?
The MTN Content manager is a portal that users can access by dialling *175# on their MTN phones. The portal, which runs via USSD enables MTN subscribers to view, add or cancel MTN Services and Subscriptions.
How to unsubscribe from an MTN Service via the Content Manager
- Dial *175# on your MTN Phone to access the dashboard.
- Choose Option 1 (My Subscriptions)
- A record of your current subscriptions will show up.
- Choose the subscription you would want to stop
- Select “stop”
And that’s how to unsubscribe from services easily on MTN.
Need help with an MTN Service? Leave a comment below.
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