Effective 30th June 2024, MTN Ghana will phase out its scratch cards, originally introduced in 2020. This means that from 1st July 2024, customers will no longer be able to recharge using unused MTN scratch cards.
In a statement released on Thursday, May 23, 2024, Chief Sales and Distribution Officer, Samuel Addo, announced that customers can redeem the value of their scratch cards via credit transfer at any MTN Customer Experience Centre.
Aligning with Digitalisation and Environmental Goals
This initiative is part of MTN’s strategy to lead digital solutions in Ghana and support the Government of Ghana’s digitalisation agenda. Samuel Addo emphasized that phasing out scratch cards will help protect the environment, empower customers to drive digital usage, and enhance customer service efficiency.
“The phasing out of the scratch cards is one of the avenues to help us protect the environment, empower customers to drive digital usage and make customer service delivery more efficient,” stated Addo.
Encouraging Use of Digital Channels
MTN Ghana encourages customers to continue using existing digital channels such as MoMo, Ayoba, and the myMTN app to recharge their accounts. As part of their commitment to a clean environment, MTN offers a 50% bonus on all recharges done via Mobile Money.
Key Points
- Phase-out Date: 30th June 2024
- Last Recharge Date: 1st July 2024
- Redemption: Credit transfer at any MTN Customer Experience Centre
- Digital Channels: MoMo, Ayoba, myMTN app
- Bonus Offer: 50% bonus on Mobile Money recharges
