MTN Ghana Urges Customers To Use myMTN And Ayoba Apps To Stay Connected

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Mobile Telecommunications Network (MTN) Ghana has recapitulated its dedication to helping customers to stay safe during this Coronavirus (COVID-19) pandemic period and will continue to explore great ways of ensuring that Ghanaians enjoy the benefits of a connected world.

In a News Release issued in Accra on Wednesday, April 22, 2020, Mr Noel Kojo-Ganson, Chief Marketing Officer, MTN Ghana, revealed that as part of that commitment, MTN Ghana had developed the ‘Ayoba’ App and myMTN App to help MTN Ghana’s customers and clients stay interconnected during the COVID-19 pandemic period.

According to the Release, the Ayoba and myMTN App offers a convergence of personalized important communications service that keeps everyone connected, with messages sent as SMS and the recipient responds using SMS, which SMS is free for MTN customers.

Currently, the Release indicates, ‘ayoba’ users can enjoy free chats with friends who do not have smartphones and also share pictures, videos and audio files for free.

The Release says ‘ayoba’ is currently available only on Android and has been downloaded by more than five million people in Africa, that the version for iPhone users will be available soon and that MTN Customers can download myMTN from the Play Store and App Store by searching for myMTN Ghana.

Mr Kojo-Ganson elaborated that ‘ayoba’ was a free instant messaging and content App designed for the African digital consumer, adding that although the App, which did not use data from one’s bundle, was available to anybody in Ghana, only MTN customers could use it for free.

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He mentioned the unique features on ayoba as the use of local and foreign languages including pidgin English, Hausa, French and English, with Twi to be added soon; chat now; where users could instantly send and receive text, voice and media messages with any of their contacts, regardless of the device type or network; Chat with everyone where users can chat with non-smartphone users or non-ayoba users.

Another unique feature, he said, was Channels which, he said, users could subscribe to for locally and international-relevant content across various categories; gain access to a special Covid-19 channel for Ghana, access several other content and news channels and also play few games in the new gaming channel.

In addition, Mr Kojo-Ganson said, the ayoba provided other interesting content on life hacks, Do It Yourself (DIY) on a variety of things, entertainment news, sports and many more, adding that in the coming weeks, customers would also be able to send money using Mobile Money (MoMo) to the friend they chat with.

 

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On the myMTN App, he said it was a one-stop destination for MTN services, allowed customers to easily manage their mobile number and MoMo accounts and that in the near future, customers would also be able to manage their broadband account.

He mentioned features on myMTN App as including checking airtime and data balances, buying airtime and bundles with MoMo, managing subscriptions, sending money with MoMo and the paying of bills, among a host of other services, adding that myMTN was an easy-to-use App for everything MTN and that customers would not have to memorize a wide range of USSD codes for various services.

Mr Kojo-Ganson promised MTN Ghana’s continued efforts to improve the features on these Apps to meet the changing needs of customers in the delivery of a bold new digital world and making their lives a whole lot brighter.




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