MTN introduces new measures to improve SIM registration experience

With the deadline of SIM re-registration approaching, MTN Ghana has introduced new measures to reduce the number of customers at their SIM registration centers across the country.

Notable among them is the expansion of registration points and the hiring of more agents across all districts.

MTN has over 4000 registration agents and has procured close 5000 NFC devices which will be used for the exercise. More agents and devices are to be added so as to capture every customer with the Ghana card and help complete their registration.

Commenting on the progress made, the Chief Sales and Distribution Officer, Shaibu Haruna said “through the active collaboration of key stakeholders in this exercise, we are constantly exploring avenues to improve the experience of our customers and ensure that every customer, regardless of their location, may access an agent nearby to complete their registration. We have put in several interventions including committing more resources and finding innovative ways of reaching more people.”

Certain groups of people such as institutions and organizations have had their own registration centers at their venues. A number of agents have been deployed to these corporate institutions. Community registrations are organized on their market for education and sensitization purposes and also register those who have not registered. 

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The new measures also allow staff of MTN with compatible devices to self-register their own family and friends.

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On the 14th of February this year, the MTN Ghana Foundation used the valentine’s day celebration to help register members of the Ghana Federation of Disability. The exercise started in Accra but is being extended across all regional offices of the Federation across the country. In all, about 1,900 persons with disabilities are expected to be registered.

We urge all customers to ensure they initiate the first step of linking their MTN Number to the Ghana Card by dialling*404# Send and following the prompt. After completing this, you may visit any outlet or agent location to capture your biometric information. Please remember registration of SIM is completely FREE!  

MTN Ghana is committed to ensuring a seamless registration process for all its customers in the ongoing SIM registration exercise.

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