[Updated] MTN to MTN Calls not connecting for most customers in Ghana

Update: As at 20:51 GMT on Monday, 26th July 2021, the call services seem to have been restored for a lot of customers.

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A lot of MTN customers on the evening of Monday, 26th July 2021, have been complaining that they are unable to make calls to other MTN numbers. The first complaint came to me at 19:27 GMT.

Most of these complaints have been on social media. A few people I spoke to also on WhatsApp encountered the same issue.

I tried calling 4 different MTN numbers and the call just drops.

Although this is a general issue, correspondence on MTN Ghana’s Twitter account seems to tackle it “individually”.

great to have you here and apologies for the experience. Kindly share your number with us for assistance. Thank you
*Priscilla #WeDey4U

— MTN Ghana (@MTNGhana) July 26, 2021

@MTNGhana ALL MY CALLS AINT GOONG THROUGH, what’s the challenge

— Elikem E. K. Kotoko 🇬🇭 (@ElikemKotoko) July 26, 2021

I guess i am the only one who hasnt been able to make or receive calls with my MTN sim since 5pm today yet data works fine.

— Sena (@KingKokuV) July 26, 2021

Hopefully, MTN Ghana resolves the issue so we can all go back to making calls. Do well to check out MTN’s Mashup offer if you make a lot of calls.