MTN Urges Use Of Digital Channels, Restructures Service Center Operations
MTN Ghana declared the temporary revision of its Service Center operations on April 2, as result of the COVID-19 pandemic. This includes the temporary closing down of some of its branches until further notice to help contain the spread of the coronavirus.
While some of the service centres are likely to be closed, MTN will be serving clients through its advanced digital channels such as twitter @MTNGhana/@AskMTNGhana; Facebook: MTNGhana WhatsApp:0554300000 and 0555300000. Customers also have the choice of using MyMTN App or Email via [email protected] MTN’s call centre with toll-free number 100 will continue to function 24hours.
Also, selected service centres will open from 8 am to 2 pm from Monday to Friday and close on Saturday and Sunday.
Commenting on the reorganization of its operations, the Customer Relations Executive of MTN Ghana, Mrs Jemima Kotei Walsh stated, “MTN Ghana’s significant investment in technology and the network makes it possible for customers to engage MTN remotely”.
She added, “In as much as some of our branches remain open, we continue to encourage our customers to use our digital channels at such a time when minimal human contact is strongly recommended”. MTNs customer service team will be working from different locations using different tools and channels to serve customers.”
MTN Ghana continues to urge all Ghanaians to stay safe and follow the right health protocols outlined by the Government, Ghana Health Service and the World Health Organization (WHO).
Below are the Service Centers that will be opened and throughout the period of the lockdown: Junction Mall, Tudu, Teshie, Kasoa, Osu Mall, East Legon, Dansoman, Roman ridge, Haatso, Madina Social welfare, Akweteyman, NIA, Tesano, Tema Cmmties 1, 6 & 25. Others are New Abirem, Donkorkrom, Koforidua, Atimpoku, Ho, Takoradi main, Tarkwa, Cape Coast Kingsway, Bibiani, Goaso, Konongo, Mampong, and Wa.