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MyMTN App Celebrates One Million Users

MTN Ghana celebrates 1 million Customers on its free self-service app dubbed ‘myMTN’ since its launch in 2019.

Purchasing of airtime and data bundles, managing broadband accounts and Momo wallet transaction withouts agents and with ease and convenience by customers have been made possible since the introduction of MyMTN app. Also customers need not to find MTN offices or memorise all USSD codes sine the app provides an easy to use interface for everything MTN related. MTN adds new features to the existing ones on the app to help improve the digital experience of all their customers

“In line with our vision ‘To Lead in The Delivery of a Bold New Digital World to Our Customers’MTN Ghana introduced MyMTN app to give their customers full and autonomous control of their MTN accounts without necessarily having to visit the service centres or call the call centre for support. 

“We are excited about the uptake of the app by customers and the 1 millionth Customer milestone is a testament that customers understand and are accepting the new ways of using digital means to enhance their experience on the network”, said, Dario Bianchi, Digital Transformation Lead at MTN.

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He added that, “We are convinced that as new features are introduced on the myMTN app monthly, it will soon become a one-stop shop for everything MTN and even more.”

MTN customers who download the app will receive free 50MB data upon successful registration and 4G customers also enjoy 50% bonus when they buy data bundles with their MoMo wallet. Other features of the app include access to buy IDD bundles, engage in Live Chat and also manage subscription services. myMTN app is free to use, however, customers will have to turn on their data for the app to function. More features are being added to the app in the coming weeks, including the option to buy airtime for other networks with MoMo.

MTN Customers can download myMTN app from Google Play and App Store by searching for myMTN Ghana. myMTN currently has a rating of 4.1 stars on Google Play and is consistently in the top 10 apps in Ghana.

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MTN’s theme for 2021 is ‘The Year of the Customer: The Digital Experience’. Due to this, the telecommunication company continues to introduce packages aimed at making access to digital services more convenient for their customers. Digital services available on MTN include ayoba, Showmax and Iroko TV: these and other services can be accessed through the Get More section on myMTN.  Customers should visit www.mtn.com.gh  for more information.

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