NHIA Cuts Down 6.4% Budget Slash On ICT Gains

According to a report on the Proposed Formula for the Disbursement of the National Health Insurance Fund (NHIF) for 2020, the authority was allocated GH¢2.5bn in 2019 as opposed to GH¢2.3bn for this year, representing a 6.4 per cent reduction.

The Chief Executive Officer (CEO) for the authority, Dr Lydia Dsane-Selby told lawmakers following the approval of its budget that the cut was down to ICT-related savings, adding they are desirous of making their operations as ICT-based as possible to reap more efficiency gains.

Already, the mobile membership renewal system, which is considered effective for customers to access certain services of NHIA without visiting any of its offices, has seen its renewal rate increase to 71.2 per cent as against the office renewal rate of 28.8 per cent.

The NHIA, as part of data integration with other establishments, has combined its data with the National Identification Authority (NIA) in a pilot phase.

The CEO explained to Parliament that the integration will make it feasible for clients to also access the services of NHIA with their national identification cards.

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Other institutions such as the National Communications Authority (NCA) and the National Information Technology Agency (NITA), telecommunication companies and other service providers of the scheme were encouraged by the legislature to cooperate appropriately with NHIA to help enhance service delivery to the Ghanaian people.

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The report also showed that the NHIA relied on its Disaster Recovery Site as its principal data centre because the actual one was old fashioned and had problems.

However, officials of the authority showed that an amount of GH¢21m has been allocated to upgrade the main data centre to make it functional.

The NHIA has an active membership coverage of 12 million, which includes approximately 40 per cent of the approximated population of 30 million for the year.

The authority has set a target of improving the membership coverage by devising strategies to be executed in 2020. Membership of the scheme is expected to increase to about 45 per cent of the estimated population.

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Dr Lydia Dsane-Selby expects that the authority becomes fully digitized in all its operations.

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