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Not Just You! WhatsApp, Instagram, & Facebook are down for many Users

Update: All 3 services are not back with a lot of intermittent responses between 9:42 PM and 9:53 PM GMT.

Facebook, WhatsApp, and Instagram, popular apps owned by parent company Facebook are experiencing outages in many regions of Ghana and Africa.

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The services, which millions use daily, seem to not be working on either Web or their respective smartphone apps. A number of people have reported that the instant messaging platform and the social media applications are not working for them on Android, iOS, and web platforms.

Visitors to the Facebook website simply saw an error page or a message that their browser could not connect. The WhatsApp and Instagram apps continued to work but did not show new content, including any messages sent or received during the problems.

DownDetector reports a quick spike in the number of cases of WhatsApp not working for people across regions today, October 4. Users are unable to send or receive new messages. Similar behavior is observable on Instagram, where users are unable to log in, refresh their feed or send direct messages (DMs). The issue has seemingly affected people early in the evening, with outage starting at roughly 4:15 pm GMT.

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The servers continue to remain down at the time of writing this article and Facebook, WhatsApp and Instagram are currently inaccessible. Users are requested to use alternate methods of messaging like Signal and Telegram until the apps start working again.

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This is not the first time apps like WhatsApp have crashed. A similar outage was observed back in March 2021.

Why WhatsApp, Instagram & Facebook went down

Cybercrime reporter Brian Krebs attributes it to a major DNS problem. Krebs explains that the DNS records that tell systems how to find Facebook and Instagram “got withdrawn this morning from the global routing cables.” At this point, however, it’s unclear how this happened.

Krebs writes in a blog post:

Facebook and its sister properties Instagram and WhatsApp are suffering from ongoing, global outages. We don’t yet know why this happened, but the how is clear: Earlier this morning, something inside Facebook caused the company to revoke key digital records that tell computers and other Internet-enabled devices how to find these destinations online.

In simpler terms, sometime this morning Facebook took away the map telling the world’s computers how to find its various online properties. As a result, when one types Facebook.com into a web browser, the browser has no idea where to find Facebook.com, and so returns an error page.

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