You forgot your MTN Mobile money PIN, now you are considering how you can get your PIN back before you block access to your money, or you have already messed up with failed attempts.
In either view, is very painful to forget your MTN mobile money PIN. But do not stress out, there is always another way, and with this guide, you can successfully regain access to your Mobile Money account again with simple steps. Let’s get started!
Call MTN Costumer Service
The first thing to do is to call 100 to reach out to an MTN customer service agent to help you reset your PIN. You will need required information to verify your PIN reset such as:
- Your ID Card Number used for the SIM registration.
- Your name your ID Card.
- Your Date of Birth
- Your last transaction and amount.
- Your available Mobile money balance
Carefully give this information to the agent and do not give out any false information when asked as it may fail or block your access to restore your MTN mobile money PIN.
If you have trouble reaching out to an MTN customer service agent, then you will have to go through the next method.
Visit Nearest MTN Office
You can visit the nearest MTN office branch to talk to an agent in person to assist you to get your Momo PIN back.
Make sure you go along with your ID Card used for the SIM registration and keep in mind your last transaction and mobile money balance.
This solution is much quicker to resolve when you forget your MTN Mobile money PIN since is in person. If you don’t know any nearest MTN branch you can use the Maps app on your smartphone. Simply search ‘MTN Office’ to reveal the closest branch near you.
How Do I Reset My MTN Mobile Money PIN?
If you want to reset your MTN Momo Pin due to any circumstance dial *170# and follow these prompts:
- Choose option 6 for “My Wallet.”
- Next, choose option 6 for “Change & Reset PIN.”
- Choose option 1 for “Change PIN.”
- Now, Enter your Old Momo PIN.
- Finally, Enter and Confirm your New Momo Pin.
You will receive an SMS on your phone that your pincode has been successfully changed. Is best to always store your new Momo pin in your head only and avoid writing it down somewhere as it may lead your account to exposal of fraud.
Conclusion
When you forget your Mobile money PIN the only best solution to get your PIN back is to call MTN costumer service or visit the nearest MTN Office branch to speak to an agent.
If you find it hard to remember your PIN, is best to reset it to a digit that is much easier to remember.
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