Youth Urged To Acquire Soft Skills To Advance Careers In Tech

Madam Angela Mensah-Poku, the Director of Digital and Commercial Operations at Vodafone Ghana, is advising the youth of Ghana to study Bothe hard and soft skills for the future advancement of careers in tech.

“One thing that I have realized, especially in Tech, is that there is not enough focus on soft skills. So, being customer-centric, innovative, passionate, collaborative, dynamic, and able to pivot quickly is key.”

“If you have a beautiful marriage between the hard skills, emotional intelligence, and human aspects of technology in what you do, you will always differentiate yourself,” she said.

She gave the advice at a thought-provoking discussion hosted by MEST Africa as part of activities to mark the 2022 Women’s History Month.

She made these remarks at a discussion session hosted by MEST Africa during their 2022 Women’s History Month, which was on the theme; of “Making Career Moves In Tech”.

“Striking that wonderful balance between hard skills and soft skills is critical. Whether you are an entrepreneur or you want to move into a big organization, bring your humanity to whatever you do and work on your emotional intelligence, collaboration, inquisitiveness, and other critical soft skills,” Ms. Mensah-Poku added.

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For her and her company, soft skills were their priority since it has constantly pushed them to be innovative and improve their customer service experience.

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Ms. Mensah-Poku cited an example of how Vodafone’s Robotics Squad teams up with other teams and departments to produce products for customer satisfaction. 

She further encouraged young girls to develop an interest in tech careers and to face any challenges that come their way.

“There is no substitute for hard work, whether you are male or female. The work environment is also changing, and women are getting more support. Be creative and inquisitive, and I guarantee you will attract females and males who share your values and will be there for you when times get tough,” she advised.

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