Among all the African countries, Ghana is one of the leading countries in the FinTech sector. This is mainly as a result of the high number of mobile money services in the country.
Due to the increase in the awareness of mobile money services, the majority of Ghanaians have now enrolled on the platform.
Vodafone Cash is also one of the most used mobile money services in Ghana and as a result, there is a high chance of subscribers making some errors. Some of these errors are basic human errors that we can all make.
For example, sending money to the wrong number as a result of some slight mistake in the inputting of the number. In situations like this, we turn to be frustrated and confused about the next steps we can take.
Previously, that would have been all, once you make a mistake you can never get your money back. But currently, that is no more a thing to worry about.
Vodafone Ghana, just like MTN Mobile Money, AirtelTigo Money have a way you can reverse wrong transactions. In this guide, I will show you exactly how to reverse wrong transactions on Vodafone Cash.
How To Reverse Wrong Transactions On Vodafone Cash
As soon as you realize you have made a wrong transaction, you need to follow the exact steps listed below.
- On your mobile phone, dial *110#
- Select option 6 (My Account) from the list of options.
- Choose option 7 (Self Service)
- Choose option 2 (Self Reversal) and wait for Vodafone to reverse the wrong transaction.
Conclusion
You can only reverse wrong transactions that were made from your Vodafone Cash account to another Vodafone cash. Once the recipient is not a Vodafone Cash user, there won’t any way possible for Vodafone to reverse the transaction for you.
Also, before the money will be reversed into your account, there will be an investigation by Vodafone. Once the investigation concludes, Vodafone will deposit the money back into your account.
Therefore, the period it will take for you to get your money back into your account depends on the time Vodafone Ghana finishes its investigations.
I hope this article was helpful and that it served its intended purpose? If you have any questions or suggestions, feel free, and write them in the comments section below.
It’s very unfortunate that scammers have taken this opportunity to scam Ghanaians. They will come to your shop and demand to pay via Vodafone cash immediately they leave, they reverse the transaction. Vodafone Gh does not do any proper investigation. This is very bad. I fell victim of this scammers who reserved the payment after leaving the premise. I’m very disappointed. So quickly I contacted Vodafone Gh via WhatsApp and explained my matter to them. They told me my issue has been taken into concern and they are working on it. I hope they are able to refund my money back to me. Thank you
With MTN, the money is held for a period and not directly sent to the buyer. This allows for investigation.
how many day will i use to get my money back when i want to reverse my money
Please can you reverse money that has already been used by the recipient.
Vodafone will investigate and if you are not found guilty then your money will be sent back to you by Vodafone.