3 Ways To Report MTN Mobile Money Fraud Cases In Ghana

With MTN mobile money fraud counts speedily on the rise, the need to report such cases has become rather compulsory than a choice.

As such, it is prudent for members of the general public to understand and know the various ways to report such cases without faltering.

In this post, we take a good look at some 3 reliable ways of reporting an MTN Mobile Money Fraud case.

1. Send A Text Message To 1515

Like any other emergency code you know, 1515 is MTN Mobile money’s emergency short code.

For this option, kindly type all that happened, plus the phone number involved in the heist as well as the date and time of the incident. If there is some monetary harm caused to you in the process, state the amount involved and send this message to the short code 1515.

Remember to send the message as soon as possible. The earlier, the better.

Also on Mfidie.com:   How To Check If Your Phone Supports 4G LTE And How To Enable It To Browse Faster

2. Call MTN Call Centre

The second way to report an MTN Mobile Money Fraud case is by calling the MTN call centre via 100. Like any other call to the call centre, you’ll have to choose your language, choose the service you wish to focus on.

In this case, MTN Mobile Money. Then follow the prompt till you’re connected to an agent.

When you’re finally connected to an agent, the following information may be required from you, so try and write them down:

a. Your mobile money number

b. Your name

c. The number responsible for the Fraud

d. The time of the incident

And any other little detail.

Be sure to say everything, as you know it about the incident as this would make MTN Ghana decide on how to deal with your case.

3. Visit Any Customer Care Office nearby

Finally, if you do not find any of the above two methods helpful, you should give this third and final method a try.

Also on Mfidie.com:   Transferwise: How To Receive Money From Outside To Ghana

A visit to any nearby MTN Ghana offices would give you the opportunity to meet a customer care representative in person.

You could also show them the messages you received and all other transactions that have been done between yourself and the suspect.

In addition to this, all other pieces of information in the first two methods still hold here as you shall be requested to provide those same information.

Conclusion: While it is important for us to not a avail ourselves for some unscrupulous people to enrich themselves while we suffer in anguish, we should as well try as much as possible to report any suspected case of fraud . We cannot be responsible for any criminal’s riches. Stay safe and read our article on How To Identify Fake MTN Mobile Money Calls Or SMS.


You can read more stories like this on Mfidie.com.

You are the reason we write. We appreciate taking your time to read. Share with your family and friends.
You can get the latest tech news and reviews for free. Follow Mfidie on TwitterFacebook, Instagram and TelegramSubscribe to our YouTube channel here

If you’d like to get featured on our website or submit a guest post, click here.

Get Content like this First

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.