Steps To Take When You Forget Your MTN Mobile Money PIN

One of the most painful things that could ever occur to anyone when it comes to technology is “forgetting your PIN” in the middle of something.

The PIN- Personal identification number is a four-digit code used by users to secure their accounts and authorize all transactions. As such, not remembering your PIN means being locked out of your account.

Usually, we end up trying several PINS, resulting in the blocking of such accounts. The frustration that comes with a blocked account is even worst off.

So, in this article, we take you through steps to follow when you forget your Mtn Mobile Money PIN Code.

1. Give MTN Ghana A Phone Call

The first step to recovering your account after forgetting your password is for you to call MTN toll free customer service line, 100. Once you call the number, follow the prompt to speak to an MTN Mobile money customer representative.

In order to access the account, you’ll be required to provide the following details:

a. The ID Card number for registration

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b. Your name as used on the card

c. Your date of birth

d. Your last known transaction and the amount involved.

e. Your available balance at the time of the incident.

If this attempt fails, the possibility is that you may have given out false information or you were unable to provide all the necessary pieces of information asked if you.

2. Message Them On Facebook

If the first method in this guide fails, the next step for you to adopt is to send a message to MTN Ghana via their official Facebook handle.

In the message, indicate the exact way through which you lost your PIN code, the phone number, the date you lost the account and a plea for them to reinstate your account.

You should receive a message back usually within a few hours asking you to provide further information or proof about the event which may include the following:

a. A photo of the ID Card used for mobile money registration

b. Your name as used on the card

c. Your date of birth

d. Your last known transaction and the amount involved.

e. Your available balance at the time of the incident.

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Usually, after providing these set of data to MTN via their Facebook page, you should receive a message from MTN mobile money, asking you to reset your password successfully. If this method also fails, then you may have to consider our final method.

3. Visit Any MTN Office In Person

The final solution to the stress of forgetting your mobile money PIN is by visiting any MTN office in your locality.

Each MTN Ghana office has the capacity to address issues associated with PIN loss.

When you walk in to the closest branch in your area, explain to them how you lost your PIN, how worried you are and how urgently you need the PIN code.

As established in the previous two steps, you’ll need the following to satisfy the conditions necessary for the password reset :

a. The original copy of the ID Card used for mobile money registration

b. Your name as used on the card

c. Your date of birth

d. Your last known transaction and the amount involved.

e. Your available balance at the time of the incident.

After successfully submitting this data and receiving your text notification, allowing you to restore your mobile money password, you’ll have to go through the next and final phase.

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How To Reset Your Mobile Money PIN

a. Dial *170#

b. Select option 6 for “My wallet”

c. Select option 5 for “Change and reset pin”

d. Select option 2 for “reset pin”

e. Dial your new code and follow the prompt to set it up.

Conclusion: Though the pain of forgetting your PIN code could be frustrating most times, try as much as possible to keep a cool head while going through the steps listed above.

You don’t want to make things any worse for yourself than they already are.

Also, be sure to select a very secure PIN, yet, be sure to remember that PIN at all times. I hope this article was helpful to you. Share your experiences and views with us.


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