How To Unlock MTN Mobile Money Account

The MTN Mobile Money payment system has come to revolutionalize payments and financial transactions in Ghana. Over the past decade, the Telecommunications giant has made Billions of cedis through its Mobile payment system.

As a matter of fact, most people – young, old and of all genders in Ghana are subscribed to the MTN Mobile money system. That’s how significant it is in the lives of the people.

If you are not paying bills with your mobile money, then you are either buying airtime or sending money to a family member or friend. Whatever your reason for using the system is, you’ll always have a reason to keep your account active.

Just as many other financial systems, the Mobile money’s security structures make it possible for accounts to be blocked when there are infringements upon the rules and regulations governing the system. In this article, we take a quick look at how to unblock your MTN Mobile money account when it gets blocked.

Popularly, MTN may block your Mobile Money account if you repeatedly enter a wrong PIN for 3 consecutive times. In such situations, most people become very frustrated. They begin to wonder if they’ve lost all their money and if they have to buy and register a different SIM Card for a new account.

This shouldn’t be so. You can still unblock your mobile money in the following few steps – no matter when the account was blocked.

3 Ways To Report MTN Mobile Money Fraud Cases In Ghana

How To Unlock Mobile Money Account

For you to be able to unlock your MTN Mobile Money account, you’ll need to have some details and information available before you start the process.

Some of the information needed are as follows:

  • Your national ID Card. (Preferably the one used in registering for your account)
  • Your last mobile money balance before the account was blocked.
  • Your most recent transaction
  • Your most recent calls and the numbers you called.
  • Your Date of Birth (DOB) and full name

If you have all these documents and details on hand, you can then proceed to do the following to unlock your MTN Mobile Money account.

  1. Dial 100 on the blocked Mobile Money SIM
  2. Select your preferred language from the list provided
  3. Select 5 to speak to a customer care representative.

Kindly hold on for a few minutes to get connected with a customer care representative. When you finally get connected, explain your problem to them and they shall assist you in resolving it.

Your account will be restored and you’ll receive a text message for you to reset your Mobile Money PIN.

If this method doesn’t work for you, you will be required to go to any nearby MTN office so they can review your situation and propose an appropriate solution.

Also check out How To Reset Your Mobile Money Pin In Ghana


Getting locked out of your Mobile money account can be a frustrating experience for anyone. You are probably in a shop trying to withdraw some money out of your account and out of haste, you mistakingly dialled a wrong MOMO PIN. You try again and you get some feedback. You get furious and try again, then you get that final red flag that your account has been blocked.

Though you might be frustrated at the moment, there is always a solution to your problems. But only after you’ve taken a breather!

In this article, we spoke about how you can deal with the problem of a blocked MTN Mobile money account.

Always endeavour to keep your Mobile Money PIN safe and don’t share with anyone.

If you have any questions, comments, or reservations regarding this article, kindly contact us or leave a comment in the box below.

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