Why ECG Prepaid Customers are unable to buy credit right now

A lot of individuals who are trying to top up their credit are unable to do so at the moment. Some of them have been trying by using the app while others have gone to vendors but this has still not worked.

We have done some digging and asceretained that the fault is coming from ECG.

The Electricity Company of Ghana (ECG) is currently experiencing some technical challenges which has made it difficult for people to buy credit. The problem started on Monday 26th September 2022 and as of Thursday morning, it still remains unsolved.

Places affected fall in the regional areas of the ECG in Volta, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo.

Here is a statment from ECG on the Issue:

VENDING CHALLENGE WITH PREPAYMENT SYSTEM

The Electricity Company of Ghana Limited wishes to inform our cherished customers that due to a technical challenge which has affected our prepaid metering systems, purchase of electricity credit has been interrupted.

Some customers in the following areas have been affected; Volta, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo.

Affected customers should please note that our ICT team is working assiduously to correct the anomaly and restore the system to normalcy.

We apologise for the inconvenience caused by this technical challenge.

-ECG

While the issue affects some customers at this stage, it will be best to conserve the electricity you have and wait for it to be resolved so that you do not remain without power.

Have you been affected? Let us know in the comments below.

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