How To Track An Order On Jumia Ghana

Jumia is a well-recognized Nigerian online platform and e-commerce business known for offering a variety of products in the category of fashion, gaming, electronics, health and beauty, etc.

Jumia was created in the year 2012 and its headquarters today is located at Ikeja – Lagos State, Nigeria. Jumia operates in Africa. Countries Jumia operates in as of now are, Algeria, Ivory Coast, Cameroon, Ghana, Morocco, Tanzania, Senegal, Tunisia and Uganda.

Order tracking is a piece of logistic information provided by a shipping courier to update a consumer of the daily location of their order till it reaches them. The tracking number is represented by alpha-numeric data.

For example, RB1792093221SG is a form of tracking number provided by Singapore post. The last two letters (SG) is an abbreviation of Singapore. Each shipping courier has its own abbreviation representation.

In this article, I will show you how you can track your orders on Jumia Ghana. Tracking your orders help you know the daily status of your item till final delivery.

How To Track Your Order On Jumia Ghana

Once you have made payment for your order and completed the order process, you must be looking forward to tracking your order. With Jumia’s Ship24, it becomes easier to track your order so that you do not lose track of your item.

As soon as an order is placed and processed, a Jumia tracking code will be assigned that will then be used to find out where your item has reached. To track your Jumia package you need to,

  • Get your tracking number from the order page.
  • Place the tracking number in the search bar on ship24 or on the Jumia website and check the last step your order has reached. Always note that the delivery status of your order may vary depending on the time your order was processed.

Also, you can track your Jumia Ghana order by using your account dashboard. Follow the below steps,

  • Click the drop-down arrow beside your name and select orders.
  • Choose See Details in front of the order you want to track.
  • Click Track My Item button in front of the order you wish to track.
  • The delivery status will be displayed to you.

How To Apply For Refund If Your Order Is Not Delivered Or Damaged

When you place an order on an e-commerce platform, the customers are allowed to pay via cash on delivery or credit card. Whenever you make an order with your credit card on Jumia Ghana, you are entitled to a refund policy when your order gets damaged or doesn’t get to you.

When making the order and make payment through any means of payment accepted on the platform, you can always open a dispute when the order is undelivered.

When the estimated delivery of your item is due and your order is not delivered, contact customer support of Jumia Ghana to check on the order status immediately. When its confirmed and your order was not delivered, you can ask for a refund of the order.


Jumia Ghana tracking helps customers to keep track of their orders till delivery. I have shared with you the steps you can take to keep track of your order on Jumia Ghana.

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